The ground rules

Terms of Service.

Last updated August 4, 2026.

This Software as a Service Terms of Use (the "Agreement") governs access to and use of the OrbitOps Pro software platform and related services (collectively, the "Service") provided by OrbitOps Pro, LLC ("OrbitOps," "we," "our," or "us").

This Agreement applies to every business entity that subscribes to the Service and every individual who accesses or uses the Service on behalf of a subscribing business, including owners, employees, contractors, agents, technicians, administrators, and other authorized users (collectively, "Users").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understand, and agree to be bound by this Agreement. If you are accessing or using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.

If you do not agree to this Agreement, you may not access or use the Service.

OrbitOps may update this Agreement from time to time. Any changes will become effective when posted within the Service or on OrbitOps' website. Continued use of the Service after revised terms become effective constitutes acceptance of the updated Agreement.

1. Purpose

OrbitOps provides a cloud-based software platform that helps businesses performing recurring and on-demand field service work manage customers, scheduling, dispatching, technicians, work orders, estimates, invoicing, inventory, reporting, and related business operations (the "Service"). The Service is limited for use by commercial businesses operating field service organizations and is offered solely as a hosted software platform accessed over the Internet.

2. Definitions

For purposes of this Agreement, the following terms have the meanings set forth below.

"Authorized User" means an employee, contractor, agent, or other individual authorized by Customer to access and use the Service under Customer's subscription.

"Client" means any individual or entity for whom Customer performs or intends to perform services using the Service, including prospective, current, and former customers of Customer.

"Client Data" means all information, records, files, documents, customer information, scheduling information, pricing, invoices, service history, technician records, inventory information, photographs, communications, and other data submitted to, stored in, or generated through the Service by or on behalf of a Customer's Client.

"Documentation" means any user guides, manuals, training materials, technical documentation, or online help materials made available by OrbitOps regarding the Service.

"Subscription" means any written or electronic ordering document executed by the Parties identifying the subscription purchased by Customer, including applicable pricing, subscription term, number of Users, and any purchased modules or services.

"Provider Materials" means the Service, software, source code, object code, Documentation, APIs, user interfaces, workflows, designs, algorithms, databases, trademarks, trade secrets, reports, and all other technology developed or owned by OrbitOps, excluding Client Data.

"Subscription Term" means the period during which User is authorized to access and use the Service as identified in the applicable Order Form.

"Third-Party Services" means products or services provided by third parties that integrate with or support the Service, including, without limitation, cloud hosting providers, payment processors, mapping services, email delivery services, accounting software, analytics providers, and similar services.

"Service" means the hosted OrbitOps software platform, together with all updates, enhancements, and features made available by Provider pursuant to Users subscription.

3. Subscription and License

3.1 Grant of Subscription

Subject to the terms of this Agreement and Customer's timely payment of all applicable Subscription Fees (as defined below), OrbitOps grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service solely for Users' internal business operations. Customer may permit access to the Service only to its Authorized Users as permitted under the applicable subscription. Customer shall not allow any other individual, company, entity, or third party to access or use the Service, whether directly or indirectly, or share any login credentials or access credentials except as expressly authorized by OrbitOps or the applicable subscription.

3.2 Ownership

Customer is purchasing a subscription to access hosted software. Customer is not purchasing the software itself, any source code, or any ownership interest in the Service. Except for the limited subscription rights expressly granted under this Agreement, OrbitOps retains all right, title, and interest in and to the Service and all intellectual property relating thereto.

3.3 Authorized Users

Customer is responsible for all activity occurring under its accounts, including activity by its Authorized Users. Customer shall ensure that all Authorized Users comply with this Agreement. Customer remains responsible for maintaining the confidentiality of usernames, passwords, API credentials, and other access credentials.

3.4 Restrictions

Customer shall not, and shall not permit any third party to:

  • copy, modify, or create derivative works of the Service;
  • reverse engineer, decompile, disassemble, or attempt to discover the source code of the Service;
  • sublicense, lease, rent, sell, or commercially exploit the Service;
  • access the Service to build or assist in building a competing product or service;
  • interfere with or disrupt the operation or security of the Service;
  • introduce viruses, malware, or other harmful code into the Service;
  • circumvent any security or authentication measures implemented by OrbitOps; or
  • use the Service in violation of applicable law.

3.5 Changes to the Service

OrbitOps may modify, enhance, replace, or discontinue features of the Service from time to time to improve functionality, security, compliance, or performance. OrbitOps will not materially reduce the core functionality of Customer's paid subscription during an active Subscription Term without providing reasonable advance notice.

4. The Service

4.1 Description of the Service

OrbitOps provides Customer with access to a cloud-based software platform designed to assist businesses performing recurring and on-demand field service work. Depending on Customer's subscription plan and enabled features, the Service may include functionality for:

  • maintaining customer and service location records;
  • scheduling recurring and one-time service appointments;
  • assigning work to technicians;
  • route planning and mapping;
  • mobile access for field personnel;
  • recording completed work, materials, notes, photographs, and service history;
  • preparing estimates and converting estimates into scheduled work;
  • generating invoices and customer statements;
  • inventory and materials tracking;
  • equipment service history;
  • reporting and business analytics;
  • exporting accounting information to supported third-party accounting platforms;
  • payment integrations;
  • email delivery of estimates, invoices, statements, and other customer communications; and
  • exporting Customer Data in supported formats.

The specific functionality available to Customer depends upon Customer's subscription level, enabled modules, and any optional third-party integrations purchased or activated by Customer. OrbitOps may add, improve, modify, or discontinue features from time to time, provided that OrbitOps will not materially reduce the core functionality of Customer's paid subscription during an active Subscription Term without reasonable notice.

4.2 Third-Party Services

Certain features of the Service rely upon products or services provided by independent third parties, including cloud hosting providers, mapping and geolocation providers, payment processors, email delivery services, analytics providers, and accounting software providers. Customer's use of any Third-Party Service is governed solely by Customer's agreement with the applicable third-party provider. OrbitOps does not control, and is not responsible for, the availability, performance, security, pricing, accuracy, or continued availability of any Third-Party Service. Interruptions, changes, or discontinuation of Third-Party Services may affect portions of the Service, and such interruptions shall not constitute a breach of this Agreement.

4.3 Customer and Client Data

Customer acknowledges that the Service is a software platform used to manage Customer's business operations. All customer records, service records, pricing information, invoices, technician notes, inventory information, scheduling information, and other business information entered into the Service remain Customer Data. OrbitOps processes Customer Data solely to provide, maintain, secure, improve, and support the Service in accordance with this Agreement. Customer remains solely responsible for all Client Data submitted to or maintained through the Service, including ensuring that such data is accurate, lawfully obtained, and maintained in compliance with applicable law.

4.4 Service Limitations

The Service is intended to assist Customer in operating its business. It is not a substitute for Customer's own business judgment, legal obligations, or operational responsibilities. Without limiting the foregoing, Customer acknowledges that the Service is not:

  • (a) Accounting Software. The Service is not a general ledger, bookkeeping, or financial accounting system and should not be relied upon as Customer's official books and records.
  • (b) Tax Software. OrbitOps does not determine taxability, calculate tax obligations independent of Customer's configuration, file tax returns, remit taxes, or provide tax advice. Customer is solely responsible for configuring all tax settings and for complying with all applicable tax laws.
  • (c) Payroll or Employment Software. Time records generated by the Service are operational records only and are not intended to calculate wages, overtime, payroll taxes, benefits, or compliance with wage and hour laws.
  • (d) Regulatory Compliance Software. The Service may assist Customer in maintaining operational records, but OrbitOps does not represent or warrant that any records generated through the Service satisfy applicable federal, state, or local regulatory, licensing, environmental, record-retention, OSHA, EPA, pesticide, or other legal requirements. Customer remains solely responsible for complying with all applicable laws.
  • (e) Professional Advice. Nothing contained within the Service constitutes legal, accounting, tax, engineering, financial, insurance, or other professional advice.

4.5 Routing and Scheduling

The Service may provide suggested routes, estimated travel times, appointment windows, scheduling recommendations, and geocoded addresses. These features are generated using information available at the time and, in many cases, data supplied by third-party providers. Customer acknowledges that:

  • route recommendations are advisory only;
  • travel times are estimates only;
  • geocoded locations may be approximate;
  • appointment windows are estimates only; and
  • OrbitOps does not guarantee optimal routing, scheduling accuracy, travel times, arrival times, or successful completion of scheduled work.

Customer remains solely responsible for dispatching technicians and managing its field operations.

4.6 Payment Processing

The Service may permit Customer to connect its own payment processor, including Stripe or other supported payment providers. OrbitOps does not receive, possess, hold, transmit, or control Customer funds or payments made by Customer's Clients. OrbitOps is not a payment processor, bank, escrow agent, money transmitter, or financial institution. All payment processing services are provided solely by the applicable third-party payment processor pursuant to Customer's separate agreement with that provider. OrbitOps shall not be responsible for payment failures, processor outages, chargebacks, payment disputes, processor reserves, fraud, or any loss arising from the use of a Third-Party payment processor.

4.7 Customer Relationships and Personnel

Customer retains sole responsibility for:

  • its clients;
  • its technicians, employees, and contractors;
  • scheduling and supervision of personnel;
  • pricing of its services;
  • client communications;
  • work performed by its personnel; and
  • all business decisions made using information generated by the Service.

OrbitOps is solely a software provider and does not supervise, direct, employ, or control Customer's personnel or perform field services on Customer's behalf.

5. Customer Responsibilities

5.1 Customer Accounts

Customer is responsible for all activity occurring under its accounts and those of its Authorized Users, whether or not such activity was authorized by Customer. Customer shall promptly notify OrbitOps if it becomes aware of any unauthorized access to the Service, compromised credentials, or suspected security incident affecting Customer's account.

5.2 Account Security

Customer shall maintain the confidentiality of all usernames, passwords, API credentials, authentication tokens, and other access credentials used to access the Service. Customer is responsible for implementing appropriate internal security measures, including restricting access to Authorized Users, promptly disabling accounts for former employees or contractors, and maintaining appropriate password policies. OrbitOps is not responsible for losses resulting from Customer's failure to protect its account credentials or control access to its accounts.

5.3 Customer Data

Customer is solely responsible for:

  • (a) the accuracy, completeness, and legality of all Client Data;
  • (b) obtaining all rights, permissions, and consents necessary to upload or process Client Data through the Service;
  • (c) ensuring Client Data does not infringe upon the rights of any third party; and
  • (d) maintaining any records required by applicable law.

Customer represents and warrants that it has all necessary rights to permit OrbitOps to process Client Data as contemplated by this Agreement.

5.4 Compliance with Laws

Customer shall use the Service in compliance with all applicable federal, state, and local laws, regulations, and licensing requirements applicable to its business. Without limiting the foregoing, Customer remains solely responsible for compliance with all laws relating to:

  • employment and labor;
  • taxes;
  • environmental regulations;
  • pesticide and chemical application;
  • contractor licensing;
  • consumer protection;
  • privacy;
  • record retention; and
  • any industry-specific requirements applicable to Customer's business.

Nothing in the Service relieves Customer of its legal obligations.

5.5 Acceptable Use

Customer shall not use, or permit any third party to use, the Service to:

  • (a) violate any applicable law;
  • (b) infringe the intellectual property rights or privacy rights of any person;
  • (c) transmit viruses, malware, ransomware, or other malicious code;
  • (d) interfere with or disrupt the operation or security of the Service;
  • (e) attempt to gain unauthorized access to the Service or any other customer's data;
  • (f) use the Service to develop or assist in developing a competing software product;
  • (g) conduct penetration testing, benchmarking, or performance testing without OrbitOps' prior written consent;
  • (h) upload unlawful, fraudulent, defamatory, obscene, or otherwise prohibited content; or
  • (i) use the Service in any manner that could reasonably impair the availability, integrity, or security of the Service.

OrbitOps may suspend access to the Service if it reasonably believes Customer's use violates this Agreement or presents a material security risk to the Service or other customers.

5.6 Customer Equipment and Internet Access

Customer is responsible for obtaining and maintaining all hardware, software, mobile devices, internet connectivity, and telecommunications services necessary to access and use the Service. OrbitOps is not responsible for failures caused by Customer's equipment, internet connection, mobile carrier, or third-party software not provided by OrbitOps.

5.7 Third-Party Integrations

Where Customer elects to connect the Service to third-party platforms, including payment processors, accounting software, mapping providers, or email providers, Customer is responsible for:

  • (a) maintaining its accounts with those providers;
  • (b) complying with all applicable third-party terms of service;
  • (c) maintaining any required licenses or subscriptions; and
  • (d) ensuring the accuracy of information transmitted between those services.

OrbitOps does not guarantee the continued availability, compatibility, or functionality of any third-party integration.

5.8 Customer Backups

Although OrbitOps maintains commercially reasonable backup procedures for operation of the Service, Customer acknowledges that the Service is not intended to function as Customer's sole repository of business records. Customer is responsible for periodically exporting and maintaining copies of any Customer Data that Customer considers critical to its business operations.

5.9 Cooperation

Customer shall reasonably cooperate with OrbitOps in connection with implementation, support, troubleshooting, and maintenance of the Service. Customer shall provide timely access to information reasonably requested by OrbitOps to investigate reported issues and perform support services.

6. Fees and Payment

6.1 Subscription Fees

Customer shall pay the subscription fees and any other charges identified in the applicable Subscription (collectively, the "Fees"). Unless otherwise stated in the Subscription, all Fees are payable in advance and are non-refundable except as expressly provided in this Agreement and / or the Subscription. OrbitOps may invoice Customer monthly, annually, or according to the payment schedule set forth in the applicable Subscription. Each renewal subscription period must be paid in advance as a condition of continued access to the Service. Continued access to the Service is conditioned upon timely payment. If Customer fails to make payment when due, OrbitOps may immediately suspend or terminate Customer's access to the Service without further notice, and Customer shall remain responsible for all amounts accrued through the date of termination.

6.2 Fee Changes

OrbitOps may modify subscription pricing upon renewal of any Subscription Term by providing at least sixty (60) days' prior written notice. Price changes shall not affect the then-current Subscription Term unless otherwise agreed by the Parties.

7. Customer Data

7.1 Customer Ownership

As between the Parties, Customer retains all right, title, and interest in and to Client Data. Nothing in this Agreement transfers ownership of Client Data to OrbitOps. Customer is solely responsible for:

  • the accuracy of Client Data;
  • maintaining appropriate backups of important business records;
  • determining the records Customer must retain under applicable law;
  • ensuring Client Data does not violate applicable law or third-party rights.

Client Data is encrypted and stored using encryption methods that prevent OrbitOps from accessing its contents. OrbitOps does not possess the encryption keys necessary to decrypt Client Data and therefore has no ability to view, retrieve, monitor, or otherwise access Client Data stored within Customer's account. Customer is solely responsible for the content, accuracy, security, and retention of all Client Data.

7.2 Aggregated Data

OrbitOps may compile and use data derived from Customer's use of the Service, provided that such information:

  • does not identify Customer;
  • does not disclose Customer's Confidential Information; and
  • cannot reasonably be used to identify Customer or its customers.

OrbitOps shall own all right, title, and interest in such aggregated and anonymized data and may use it for analytics, benchmarking, product development, service improvements, and other lawful business purposes.

7.3 Privacy

Each Party shall comply with all applicable privacy laws relating to its respective obligations under this Agreement. Customer is solely responsible for ensuring that the collection, storage, use, disclosure, and processing of Client Data complies with all applicable privacy laws, including providing all required notices and obtaining all necessary consents. Client Data is encrypted such that OrbitOps cannot decrypt, access, review, or monitor its contents, and OrbitOps assumes no responsibility for the legality, accuracy, or use of Client Data by Customer or its Users.

8. Intellectual Property

The Service, including all software, source code, object code, Documentation, user interfaces, workflows, APIs, designs, trademarks, service marks, trade secrets, inventions, improvements, and all related intellectual property, are and shall remain the exclusive property of OrbitOps and its licensors. Except for the limited subscription rights expressly granted in this Agreement, Customer acquires no ownership interest in the Service or any intellectual property of OrbitOps. Nothing in this Agreement transfers ownership of Client Data to OrbitOps. Customer retains all ownership rights in its Client Data.

9. Confidentiality

Each Party may receive Confidential Information from the other Party in connection with this Agreement. Each Party agrees to protect the other Party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; to use such Confidential Information solely as necessary to perform its obligations or exercise its rights under this Agreement; and to disclose such Confidential Information only to its employees, contractors, professional advisors, and service providers who have a legitimate need to know and are bound by confidentiality obligations at least as protective as those contained herein. Confidential Information does not include information that (a) becomes publicly available through no fault of the receiving Party, (b) was lawfully known to the receiving Party before disclosure, (c) is independently developed by the receiving Party without use of or reference to the Confidential Information, or (d) is lawfully obtained from a third party without restriction on disclosure. A receiving Party may disclose Confidential Information to the extent required by applicable law, regulation, subpoena, or court order, provided that, where legally permitted, it gives the disclosing Party prompt notice and a reasonable opportunity to seek a protective order or other appropriate remedy. The obligations set forth in this Section shall survive termination or expiration of this Agreement for five (5) years; provided, however, that any Confidential Information constituting a trade secret shall remain protected for so long as it qualifies as a trade secret under applicable law.

10. Warranties and Disclaimers

OrbitOps warrants that it will provide the Service in a professional and workmanlike manner consistent with generally accepted industry standards. Customer's exclusive remedy for breach of this warranty shall be for OrbitOps to use commercially reasonable efforts to correct the nonconforming Service. Each Party represents that it has the authority to enter into this Agreement.

10.1 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

ORBITOPS DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

Without limiting the foregoing, OrbitOps does not warrant that:

  • routing recommendations are accurate;
  • scheduling recommendations are optimal;
  • geocoding results are precise;
  • third-party services will remain available;
  • the Service satisfies tax, payroll, accounting, licensing, regulatory, or legal compliance requirements;
  • the Service will increase Customer's revenue or profitability; or
  • the Service will be uninterrupted or error-free.

Customer acknowledges that the Service is a software platform designed to assist in managing business operations and is not a substitute for Customer's independent business judgment or legal compliance responsibilities.

11. Indemnification

Customer shall defend, indemnify, and hold harmless OrbitOps, its affiliates, and their respective officers, directors, members, managers, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's or any Authorized User's use or misuse of the Service; (b) Client Data; (c) Customer's breach of this Agreement or violation of applicable law; (d) the services performed by Customer or its personnel; or (e) the negligence, willful misconduct, or unlawful acts of Customer or its employees, contractors, agents, or Authorized Users. OrbitOps shall promptly notify Customer of any claim subject to indemnification, and Customer shall control the defense and settlement of such claim; provided that Customer shall not settle any claim imposing liability or obligations on OrbitOps without OrbitOps' prior written consent. OrbitOps may participate in the defense at its own expense.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORBITOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING out of or relating to this Agreement or the Service, regardless of the legal theory asserted and even if OrbitOps has been advised of the possibility of such damages. OrbitOps shall have no liability for any claim arising from (a) Customer's or any Authorized User's use or misuse of the Service; (b) Customer Data or Client Data; (c) the acts or omissions of Customer, its employees, contractors, agents, or Clients; (d) services performed by Customer or its personnel; (e) Customer's reliance on routing recommendations, scheduling tools, estimates, invoices, tax calculations, reports, or other information generated through the Service; (f) Third-Party Services or integrations, including payment processors, accounting software, mapping services, or email providers; (g) unauthorized access resulting from Customer's failure to safeguard its account credentials; or (h) Customer's failure to comply with applicable law or maintain appropriate business records or backups. Except for Customer's payment obligations and indemnification obligations under this Agreement, OrbitOps' total aggregate liability arising out of or relating to this Agreement or the Service shall not exceed the total subscription fees paid by Customer to OrbitOps during the twelve (12) months immediately preceding the event giving rise to the claim. If Customer has not paid any subscription fees, OrbitOps' total liability shall not exceed One Hundred Dollars (US $100.00). Customer acknowledges that the fees charged for the Service reflect the allocation of risk set forth in this Agreement and that OrbitOps would not enter into this Agreement or provide the Service without these limitations of liability. These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and shall survive the termination or expiration of this Agreement.

13. Term and Termination

Customer's subscription to the Service shall begin on the date the subscription is activated and continue for the subscription period selected by Customer (the "Subscription Term"). Subscription fees are billed and payable in advance of each Subscription Term. Customer may cancel its subscription at any time, and such cancellation will become effective at the end of the then-current paid Subscription Term unless otherwise specified by OrbitOps. OrbitOps may suspend or terminate Customer's access to the Service at any time for nonpayment, a violation of this Agreement, or as otherwise permitted herein. Upon termination or expiration of the Subscription Term, Customer's right to access and use the Service shall immediately cease.

14. Miscellaneous

Entire Agreement. This Agreement, together with each applicable Order Form, constitutes the entire agreement between the Parties and supersedes all prior discussions and agreements relating to the Service.

Assignment. Neither Party may assign this Agreement without the prior written consent of the other Party, except that either Party may assign this Agreement without consent in connection with a merger, acquisition, sale of substantially all assets, or corporate reorganization.

Force Majeure. Neither Party shall be liable for delays caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, acts of government, internet failures, cyberattacks, or failures of third-party service providers.

Waiver; Modification. No waiver of any provision shall be effective unless in writing.

Severability. If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law. This Agreement shall be governed by the laws of the State of South Carolina without regard to its conflict of laws principles. The state and federal courts located in York County, SC shall have exclusive jurisdiction over any action arising out of or relating to this Agreement, and each Party irrevocably submits to the jurisdiction of those courts.

Contact

Questions about this Agreement: support@orbitopspro.com.