Software built for appliance repair techs.
Dispatched service calls, diagnostic-to-repair jobs, appliance history per customer, and every part billed — OrbitOps runs the appliance repair business from call to paid.
Dispatch, diagnostics, parts and history in one system built for the truck.
Appliance repair is a diagnostic business: a service call to find the fault, then a repair — often on a second trip once the part comes in. The part is the job, and when it gets scribbled down and typed up later, the forgotten ones are pure loss on already-thin margins.
OrbitOps dispatches the call, ties the diagnosis and repair to the appliance, and lets techs log parts on the job so the invoice reflects exactly what was replaced. Each job bills as it closes: approve, send, done.
Everything the appliance runs on — in one place
Scheduling, invoicing, payments and materials, described in the way appliance repair actually works — from booked to paid.
Dispatch & route service calls
Book calls in seconds and let OrbitOps Pro group nearby calls into the same day. On Executive and Premier, the stops within each day are ordered by drive time. Schedule the follow-up repair trip on the same board.
The dispatch board
On every plan, the calls go on a dispatch board: day, week and month for each tech. New call asks what kind of call it is and whose it is, then suggests a tech who does that kind of job and the next open time, with the drive from where they will be. A tech running behind shows on the board before the promise is missed, and an emergency can bump a stop — the moved customer lands in Unassigned, flagged to rebook. The Team tab holds time off, holidays and the on-call rotation, To do lists the recurring service that is due to be booked, and an install that runs past one day is booked with its days and its planned crew together.
Text-to-book
On Executive, with your own toll-free number verified with the carriers: a customer texts it, the message lands in the dispatch board’s tray, and a person on your side books the call from there. The customer gets one acknowledgement text so they know it arrived. Nothing else answers them — the booking is made by someone in your office.
The week on paper, before the signal drops
One press saves the week as a PDF: every scheduled call, who it is assigned to, and the contact details for the customers on it. If a phone dies between calls, the day still runs off the copy you already saved.
Diagnostic-then-repair, one record
Charge the diagnostic, then the repair — tied to the same appliance and job. Each job bills as it closes, with the parts the tech logged already on it — approve, send, done. A property manager with several units gets each job as it closes, and a statement shows them everything still open. On Executive, the quote can be Good, Better and Best with add-ons and an “or $X/mo” line, sent as a proposal the customer accepts online with a typed-name signature — and the won proposal becomes the job. How options and acceptance work.
A flat-rate price book
On Executive, a service in your price book carries its sold hours and an Includes list — the parts and materials that go with it. Bill the service and that list is frozen on the line and drawn from stock, so a flat-rate dryer belt and idler replacement uses up what it came with without anyone logging it twice. An existing book comes in from a spreadsheet.
Collect on the spot
Close the repair and send a pay link the customer taps — they pay by card on Stripe’s hosted checkout and the funds land in your own Stripe account. Cash and checks get recorded against the same invoice.
The history is already there
Every diagnosis, part and repair stays on the customer's record — so a repeat call starts with what was already found and fixed, not a blank slate.
The day arrives on the phone, already in order
The office builds the week. The tech opens one screen and works down it — and everything recorded on the way is what the invoice gets built from. The tech’s half runs in the OrbitOps Field app (App Store · Google Play); the office’s half runs in the browser.
Open it and work down the list
Today opens on the stops in order, each with the customer, the visit type and the address, and a count of how many are done. One tap starts a stop, one opens it in Maps. Nobody is calling the office to ask what is next.
What they record is what you bill
Materials, readings and notes are captured at the stop while the tech is standing in it. The visit record is the billing record, so the invoice is built from what happened rather than reconstructed on Friday.
Billing and quoting from the driveway
A tech you trust can bill a stop as they finish it, and build an estimate while they are standing in front of the work. What they bill in the field lands as already billed, so the office cannot bill the same visit a second time. The billing grant is per tech and yours to give. Quoting from the field is on every plan — the foreman standing in front of the work is the one who knows what it is. Writing the ordered scope onto that quote, photographing what is being quoted, and starting from a quote you have already written come in on Executive.
Every part you don’t bill is margin you can’t afford to lose.
A control board, a motor, a valve, a seal — the part is most of the ticket on an appliance repair. Log it on the job and it’s on the invoice. Forget it and you’ve bought the part and given it away.
Techs log what they use, on the visit
Control boards, motors, valves and seals get recorded on the tech's checklist while they're on site — not reconstructed from memory at the end of the week.
Used becomes billed, automatically
Whatever went onto the job flows straight onto the invoice as a line item. The checklist is the billing record. One action, both records: the visit log and the invoice line.
See what’s stocked on the truck, and what it's worth
On Executive and Premier, every logged item draws down truck and shelf stock in real time, with cost attached — so you know what you're holding, what it's worth, and when to reorder.
Reorder what’s short, in whole packs
On Executive and Premier, the reorder report shows what has fallen below par and rounds each shortfall up to whole orderable packs, then emails the purchase order to your supplier. The order you sent is kept as a fixed snapshot, and your own costs stay off the supplier’s copy. When the delivery turns up you book it in against that same order — in one press, a part-load at a time if that is how it comes.
Buy by the case, sell by the piece
On Executive and Premier, one product entry can be bought by the case and sold by the piece. Order a case of six belts, the tech logs one, and the stock count and the price each move in their own unit — one product record, no mental arithmetic.
The delivery back in, in one press
The last arrow is the one most systems leave to you. When the order turns up, book it in against the purchase order that raised it: the stock lands on the shelf and the order marks off what arrived, in the same press. Nothing is counted twice — press it again on a bad signal and the second press moves nothing.
- Half now, the rest next week. A short delivery is recorded for what actually came, and the remainder stays open on the order. The next van is a second delivery against the same PO, not a correction to the first.
- You cannot receive more than you ordered. A line that would take the delivered count past what the order asked for is refused, not quietly absorbed.
- A wrong delivery is corrected, never rewritten. Undo one and it takes back exactly what that delivery put on the shelf — read from the record the delivery itself wrote, not recalculated from what the order says today. Nothing is deleted: the reversal is appended beside the delivery, so a delivery that arrived and was taken back stays two facts rather than becoming silence. Miscounted it? The original is kept and reversed, and a new one records what really arrived, linked back to the one it replaces — the same way an invoice is voided and reissued instead of edited.
- All of it, or none of it. If the fourth line on a delivery names a product you have since removed, the first three do not land either. There is no half-received order to unpick.
- Photograph the slip, read the statement. On Executive, the AI assist reads a photographed packing slip against the purchase order it belongs to, and reads a supplier statement so it can be reconciled line by line against the deliveries it bills. Both come back as proposed matches. The office confirms each one, and nothing is settled until somebody says which.
On repair margins this thin, an unbilled part is the difference between a profitable job and a wash. OrbitOps makes the part the job — so it never leaves off the invoice.
See what each plan includesAppliance Repair software questions, answered
Does it handle a diagnostic-then-repair workflow?
Yes. Run the diagnostic call, capture the fault against the appliance, then schedule and complete the repair — often a second trip once the part arrives — all tied to the same job and customer.
Will it bill the parts on the invoice?
On Executive and Premier. Techs log the part installed on the job; it becomes an invoice line item and draws down truck stock with cost attached — essential when the part is most of the ticket.
Can I see a customer's service history?
Yes. Every visit, diagnosis, part and repair is recorded against the customer, so a repeat call opens with the full history instead of starting from scratch. Per-unit records, where each individual appliance carries its own file with serial numbers and warranty dates, are a separate capability built for HVAC and marine services.
Your customers didn't sign up for our software — you did. Their names, addresses and phone numbers stay in your account. Your books get a month of totals rather than your client list, and our own support console can't display who they are.
What leaves your account →Run your appliance repair business, not your software.
Create your account and get set up in your trade. Scheduling, invoicing and card payments are included in every plan.
Questions first? Talk to us.
Email support@orbitopspro.com to chat with us.